Refunds

This is a $6.99 rental from a small independent film, not a subscription with a call center. If something went wrong — it wouldn't play, you were charged twice, the email never arrived — email us and we'll sort it out, usually the same day.

• The film won't play and we can't get it working for you
• You were charged more than once for the same rental
• You paid but never received a working watch link, and resending it didn't help

In all of these, ask within 30 days of buying and we'll refund in full.

Because access is granted immediately and the film can be watched in one sitting, we generally can't refund a rental you've already watched simply because you didn't enjoy it. Nor can we refund a window that has run out unused — the clock starts at purchase, which the terms spell out before you buy.

That said, we'd rather have a fair outcome than a rule. If your situation doesn't fit neatly into either list, write to us and make your case — we read every message.

Email regularsfilm@gmail.com from the address you paid with, and tell us roughly what happened. You don't need an order number — we can find the purchase from your email address.

We aim to reply within two business days.

Refunds go through Stripe to the original card or payment method. We can't send one anywhere else. Once we issue it, banks typically take five to ten business days to show it on your statement — that part is out of our hands.

A refunded rental stops working straight away, so if you're mid-film, finish it first.

If something's wrong, please email us before filing a chargeback. A chargeback on a $6.99 rental costs us several times the ticket price in fees, and there is nothing we can do to help you once one is open. We have never refused a reasonable refund request.